Open Arms Perinatal Services (“Open Arms,” “we,” “our,” and/or “us”) values the privacy of individuals who use our services (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from users of our Services (“Users”). By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service (https://www.openarmsps.org/terms-of-use/).

 

Information We Collect

We may collect a variety of information about you, as described below.

  1. Information You Provide to Us.

Client Referral Form. If you submit a client referral on our website using our Referral Form, we ask you for your first and last name, organization, phone number, email address, information about the referred client (such as name, contact information, pregnancy information), program preferences, and other information you choose to provide.

Communications. If you contact us directly, we may receive additional information about you. For example, when you contact us using our “Contact Us” form, we will receive your name, email address, the contents of a message you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect certain information from you, such as your first and last name and email address.

Careers. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume via e-mail. We will collect the information you choose to provide on your resume, such as your education and employment experience. 

Birth Doula Services Program . If you would like to work with our Birth Doula Services Program, we ask you for your first and last name, email address, phone number, website, the areas you serve, a description of your services, why you are interested in working with us as a doula, as well as information about your preferences and other information you choose to provide. 

Volunteers. If you would like to volunteer with us, we ask you for your first and last name, e-mail address, information about the frequency and times you would like to volunteer, how you heard about us, the tasks that interest you, your skills and goals, and any other information you wish to provide. We may also collect information about your volunteer hours, such as the dates and times you volunteered and other information you choose to provide.

Lactation Lounges. Realizing that families still need lactation support during the current health crisis, we are offering Virtual Lactation Lounges via Zoom video conferencing. Parents and caregivers can drop in during any stage of their lactating journey to ask questions and discuss challenges surrounding feeding. We will collect any information you choose to provide during these video conferencing sessions.

Donations. If you make a donation, your payment-related information, such as credit card or other financial information, is collected by our third-party payment processor on our behalf. 

  1. Information We Collect When You Use Our Services

Device Information. We receive information about the device and software you use to access our services, including IP address (which may provide us with your general location information), web browser type, operating system version, phone manufacturer, and device identifiers. 

Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, donations you make, and the dates and times of your visits.

Information from Cookies and Similar Technologies. We and our third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.

Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.

How We Use the Information We Collect

We use the information we collect:

  • To provide, maintain, improve, and enhance our Services;
  • To understand and analyze how you use our Services and develop new products, services, features, and functionality;
  • To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide support;
  • To facilitate transactions and payments, including donations;
  • To find and prevent fraud, and respond to trust and safety issues that may arise; 
  • For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
  • For other purposes for which we provide specific notice at the time the information is collected.

How We Share the Information We Collect

Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.   

Partners. We may share limited information about you with our trusted partners to provide you with services that you or your referral source request. All information we share with our trusted partners will be made consistent with the purpose for which you disclosed the information to us.

Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, and the dates and times of your visits.

As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.

Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.

Consent. We may also disclose your information with your permission.

Your Choices

Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.

Third Parties

Our Services may contain links to other websites, products, or services that we do not own or operate.  We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

Security

We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.

International Visitors

Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.

Update Your Information or Pose a Question

If you would like to update your information or ask questions about your privacy on the Services or this privacy policy, please contact us at info@openarms.com.

Changes to this Privacy Policy

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.

Contact Information 

If you have any questions, comments, or concerns about our processing activities, please email us at info@openarms.com or write to us at 2524 16th Ave. S. 207, Seattle, WA 98144.

Last Updated: [August 16, 2022]